8x8 Contact Center logo

Description

8x8 Contact Center is a cloud-based omnichannel contact center solution designed to empower businesses of all sizes to deliver exceptional customer experiences. Built on the robust 8x8 XCaaS platform, it seamlessly integrates voice, chat, emai...

Videos (2)

1
2

Use Cases

Key Features

  • Computer Telephony Integration
  • Call Center Management
  • Call Recording
  • Call Monitoring
  • Reporting/Analytics
  • Automatic Call Distribution

Made For

Industries

  • Healthcare
  • Financial Services
  • Retail
  • Technology
  • Business Services

Customer Segments

  • Small Businesses
  • Mid-size Businesses
  • Large Enterprises

Supported Platforms

  • Web
  • Mobile

Pros

  • High Uptime and Reliability (99.999% SLA)
  • Omnichannel Support for Unified Customer Experience
  • Seamless Integration with 8x8 XCaaS Platform
  • Scalability to Adapt to Changing Business Needs

Cons

  • Potential Complexity in Initial Setup and Configuration
  • Reliance on Stable Internet Connection for Optimal Performance
Company Name
8x8
Year Founded
2002
HQ Location
San Jose, CA
LinkedIn
1001-5000 employees
@8x8
45K followers

No reviews yet

Be the first to share your experience with this product

Current average rating is based on research conducted at Exafol

Frequently Asked Questions