Call Center Software
What is Call Center Software?
Call center software is a sophisticated technology solution designed to automate and standardize the entire process of handling customer phone calls. These powerful applications significantly enhance the overall customer experience, optimize workflow management, and provide co...
Curated List of Software
At a glance
Showing 397 products
AI-Powered Customer Experience Orchestration
Genesys Cloud CX is a comprehensive, AI-powered experience orchestration platform designed to transform how businesses connect with their customers. This all-in-one solution unifies your contact center, integrating teams, tools, and interactio...
Five9
4.5
AI-Powered Contact Center Software for Exceptional Customer Experiences
Five9 is a leading cloud contact center platform that empowers businesses to deliver exceptional omnichannel customer experiences. Leveraging the power of Artificial Intelligence (AI), Five9 provides a comprehensive suite of tools for inbound ...
Empowering Exceptional Customer Experiences
Salesforce Service Cloud is a leading customer service and field service management solution designed to help businesses of all sizes deliver seamless, personalized support across every channel. It unifies agent workflows, empowers self-servic...
Talkdesk
4.5
Empowering Exceptional Customer Experiences.
Talkdesk is a leading cloud-based contact center platform designed to help businesses of all sizes deliver exceptional customer experiences. By providing agents with a unified 360-degree view of the customer, Talkdesk enables personalized inte...
CXone Mpower
4.1
AI-Powered Cloud Contact Center for Exceptional Customer Experiences
CXone Mpower is a comprehensive cloud contact center platform designed to empower businesses with the tools they need to deliver exceptional customer experiences. Featuring native applications for ACD/IVR, omnichannel routing, workforce engage...
Nextiva
4.4
AI-Powered Communication for Exceptional Customer Experiences
Nextiva is a leading unified customer experience (CX) platform designed to streamline and enhance all business communications. It consolidates voice, video, chat, social media, email, and more into a single, AI-driven solution. With an open a...
Dialpad
4.1
Unified Cloud Communications for Modern Teams
Dialpad is a comprehensive cloud communication platform designed to streamline business interactions. Offering a unified solution for calling, contact center management, and sales outreach, Dialpad integrates voice, video, messaging, and meeti...
Twilio
4.5
Powering Customer Connections Through Programmable Communications
Twilio is a leading cloud communications platform that enables developers to build and integrate communication capabilities – including SMS, voice, video, email, and authentication – directly into their applications. By leveraging APIs, Twili...
Reliable Cloud Phone Systems for Modern Teams
Vonage Business Communications delivers a comprehensive, cloud-based VoIP phone system designed to empower businesses of all sizes. Featuring over 40 calling features, including seamless mobile and desktop integration, voicemail-to-email trans...
AI-Powered Omnichannel Contact Center Software
Bright Pattern is a cloud-based contact center solution designed for midsize and enterprise businesses seeking to deliver exceptional customer experiences. Leveraging embedded AI, the platform unifies all customer interaction channels – voice,...
Aircall
3.9
Cloud Phone System for Modern Sales & Support Teams
Aircall is a cloud-based phone system designed to empower sales and support teams. Instantly provision phone numbers in 100+ countries and make/receive calls from any device with desktop and mobile apps. Benefit from intelligent call routing v...
Ringover
4.7
Cloud Phone Systems for Growing Businesses
Ringover is a leading cloud-based business phone system designed for startups and SMEs. It simplifies communication by offering a comprehensive suite of features – including call routing, voicemail, call recording, and CRM integrations – witho...
Bitrix24
4.4
Unified Workspace for Growth
Bitrix24 is a comprehensive, all-in-one workspace designed to streamline business operations. It combines a robust CRM system for managing sales, leads, and customer interactions with powerful project management tools, team collaboration featu...
Empowering Sales Teams with Intelligent Email Tracking & CRM Integration
HubSpot Sales Hub is a comprehensive sales enablement platform designed to streamline email communication and boost sales productivity. It provides real-time email tracking, including open and click notifications, attachment tracking, and deta...
CallHippo
4.5
Global Cloud Phone System for Growing Businesses
CallHippo is a robust, cloud-based VoIP phone system designed to empower startups and small to medium-sized businesses with reliable and scalable communication solutions. Offering both web and mobile applications, CallHippo enables sales, mark...
GoTo Connect
4.6
Unified Communications for Growing Businesses.
GoTo Connect is a comprehensive cloud communications solution designed for small and medium-sized businesses (SMBs). It combines a robust VoIP phone system, high-quality video conferencing, and integrated business messaging into a single, easy...
3CX
4.7
Unified Communications for Modern Business
3CX is a comprehensive, software-based PBX solution designed to streamline business communications. Available as a cloud-hosted service or on-premise installation, 3CX offers a complete suite of features including web conferencing, CRM integra...
CallTools
4.8
Predictive Dialing & Contact Center Software
CallTools is a comprehensive contact center solution designed for businesses of all sizes. It combines a powerful predictive dialer with robust inbound call management features, a built-in CRM, and SMS integration. Streamline outbound campaig...
CloudTalk
4.6
Smart Call Center Software for Growing Teams
CloudTalk is a cloud-based call center solution designed to empower sales and support teams. Offering over 70 advanced calling features, CloudTalk streamlines communication for startups, SMEs, and e-commerce businesses. With browser and deskto...
Convoso
4.5
AI-Powered Contact Center Software for Enhanced Agent Performance.
Convoso is a comprehensive, cloud-based contact center solution designed to optimize inbound, outbound, and blended communication strategies. Leveraging the power of AI and gamification, Convoso empowers businesses to improve agent engagement,...
Calabrio ONE
4.7
Contact Center Performance, Elevated.
Calabrio ONE is a unified, AI-powered performance management suite designed for modern contact centers. It integrates call recording, quality management, workforce engagement management, and analytics to optimize agent performance, enhance cus...
UJET
4.6
Cloud Contact Center for Modern Customer Experiences
UJET is a leading cloud contact center platform designed for businesses seeking to deliver exceptional customer support in the smartphone era. Offering seamless integration with CRM systems, UJET empowers agents with context-aware tools for vo...
Gladly
4.6
AI-Powered Customer Service for Exceptional Experiences.
Gladly is a cloud-based customer service platform designed for B2C businesses focused on delivering personalized and efficient customer experiences. Leveraging its unique Customer AI, Gladly moves beyond traditional ticketing systems to center...
Agile CRM
4.2
Streamline Sales, Marketing & Customer Support.
Agile CRM is a comprehensive, cloud-based Customer Relationship Management (CRM) solution designed to help growing businesses manage sales, marketing, and customer service efforts from a single, unified platform. It automates key processes, ce...
Kixie: AI-Powered RevComms for Enhanced Sales & Support
Kixie PowerCall is an AI-enhanced revenue communication platform designed to empower high-performing teams. It streamlines calling and texting workflows, integrating seamlessly with popular CRM systems to boost productivity and personalize cus...
Buyer's Guide
In today's competitive landscape, customer service teams face the immense challenge of efficiently managing a high volume of diverse customer inquiries, support requests, and calls. Without robust tools to streamline these interactions, businesses risk declining customer satisfaction, reduced loyalty, and potential damage to their brand reputation. Call center software provides the critical technology needed to overcome these hurdles, transforming how companies connect with and support their customers.
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