Description
Bright Pattern is a cloud-based contact center solution designed for midsize and enterprise businesses seeking to deliver exceptional customer experiences. Leveraging embedded AI, the platform unifies all customer interaction channels – voice,...
Videos (6)
Use Cases
Key Features
- Call Center Management
- Reporting/Analytics
- Lead Management
- Social Media Integration
- Contact Management
- Mobile Access
Made For
Industries
- Healthcare
- Financial Services
- Retail
- Travel and Hospitality
- Telecommunications
Customer Segments
- Small Businesses
- Mid-size Businesses
- Large Enterprises
Supported Platforms
- Web
- Mobile
Pros
- True omnichannel capabilities for seamless customer journeys
- Embedded AI for enhanced agent productivity and customer personalization
- Cloud-based deployment for scalability and cost-effectiveness
- Robust quality management features for continuous improvement
- Global support for multilingual customer service
Cons
- Potential complexity in configuring advanced AI features
- Reliance on internet connectivity for full functionality
LinkedIn
201-500 employees
@brightpattern
5K-10K followers
No reviews yet
Be the first to share your experience with this product
Current average rating is based on research conducted at Exafol