Customer Experience Management Software
What is customer experience software?
Customer Experience (CX) software empowers businesses to meticulously evaluate every interaction across the entire customer lifecycle. These essential tools gather and analyze valuable customer feedback, enabling real-time decision-making and cont...
Curated List of Software
At a glance
Showing 617 products
Unified CRM for Sales, Marketing, and Service.
SAP Customer Experience is a comprehensive suite of cloud-based Customer Relationship Management (CRM) software designed to help businesses of all sizes manage and optimize customer interactions across the entire customer lifecycle. It integr...
AI-Powered Customer Experience Orchestration
Genesys Cloud CX is a comprehensive, AI-powered experience orchestration platform designed to transform how businesses connect with their customers. This all-in-one solution unifies your contact center, integrating teams, tools, and interactio...
CXone Mpower
4.1
AI-Powered Cloud Contact Center for Exceptional Customer Experiences
CXone Mpower is a comprehensive cloud contact center platform designed to empower businesses with the tools they need to deliver exceptional customer experiences. Featuring native applications for ACD/IVR, omnichannel routing, workforce engage...
Five9
4.5
AI-Powered Contact Center Software for Exceptional Customer Experiences
Five9 is a leading cloud contact center platform that empowers businesses to deliver exceptional omnichannel customer experiences. Leveraging the power of Artificial Intelligence (AI), Five9 provides a comprehensive suite of tools for inbound ...
Twilio
4.5
Powering Customer Connections Through Programmable Communications
Twilio is a leading cloud communications platform that enables developers to build and integrate communication capabilities – including SMS, voice, video, email, and authentication – directly into their applications. By leveraging APIs, Twili...
Streamline Your Social Media, Amplify Your Results.
Sprout Social is a comprehensive social media management platform designed to empower businesses of all sizes. It centralizes your social media efforts, offering tools for monitoring brand mentions, engaging with your audience, analyzing perfo...
Zoho Survey
4.3
Powerful Online Surveys, Effortless Insights.
Zoho Survey is a comprehensive online survey tool designed to help businesses of all sizes collect valuable feedback from their target audiences. Create professional surveys with ease using a drag-and-drop interface, 200+ pre-built templates, ...
Alchemer
4.3
Empowering Data-Driven Decisions Through Powerful Feedback Collection.
Alchemer is a leading feedback and data collection platform designed for organizations seeking to deeply understand their customers and employees. Offering a robust alternative to both SurveyMonkey and Qualtrics, Alchemer provides advanced fea...
Typeform
4.8
Beautifully Simple Online Forms & Surveys
Typeform is a leading online form builder designed to make data collection engaging and effective. Unlike traditional forms, Typeform presents questions one at a time, creating a conversational experience that boosts completion rates and provi...
Yotpo
4.5
eCommerce Marketing – Reviews, Loyalty, & SMS in One Platform
Yotpo is a comprehensive eCommerce marketing platform designed to help brands accelerate direct-to-consumer growth. Integrating solutions for user-generated content (UGC) collection – including reviews and visual marketing – with loyalty progr...
Hotjar
4.6
Unlock User Insights: Heatmaps, Recordings & Feedback for Website Growth
Hotjar is a powerful digital experience insights platform designed to help businesses understand user behavior and optimize their online presence. By combining heatmaps, session recordings, surveys, and feedback tools, Hotjar provides a holist...
Drift
4.6
Conversational Marketing & Sales Platform
Drift is a leading conversational marketing and sales platform that empowers businesses to connect with customers in real-time. Combining live chat, in-app messaging, email automation, and AI-powered chatbots, Drift helps sales and marketing t...
EngageBay: All-in-One CRM & Marketing Automation for Growth
EngageBay is a comprehensive, cloud-based CRM and marketing automation platform designed to help businesses of all sizes acquire, engage, and convert leads. Combining essential tools like email marketing, marketing automation, a robust CRM, so...
Bitrix24
4.4
Unified Workspace for Growth
Bitrix24 is a comprehensive, all-in-one workspace designed to streamline business operations. It combines a robust CRM system for managing sales, leads, and customer interactions with powerful project management tools, team collaboration featu...
TeamSupport
4.8
B2B SaaS Customer Support for Account-Level Insights & Churn Reduction
TeamSupport is a cloud-based customer support solution specifically designed for B2B SaaS companies. Going beyond traditional ticketing systems, TeamSupport focuses on understanding customer health at the account level, enabling businesses to ...
Sogolytics
4.4
Empowering Businesses with Actionable Customer & Employee Insights.
Sogolytics is a comprehensive customer and employee experience management (CXM) platform designed to help organizations collect, analyze, and act on feedback. Offering a suite of tools including survey creation, polling, quizzes, and form buil...
Birdeye
4.6
Elevate Your Local Business with AI-Powered Reputation Management
Birdeye is a leading AI-powered experience marketing platform designed to help local and multi-location businesses build and maintain a stellar online reputation. It streamlines review management, social media marketing, local listing accuracy...
Userlike
4.9
Unified Customer Messaging for Enhanced Engagement
Userlike is a leading customer communication platform designed to help businesses of all sizes connect with their audience across multiple channels. This all-in-one solution centralizes messaging from website chat, WhatsApp, Facebook Messenger...
Thryv
4.3
Simplify Small Business Management – All-in-One.
Thryv is a comprehensive, all-in-one business management platform designed to empower small businesses. It consolidates essential tools – including CRM, contact management, marketing automation (SMS & email), online listings, reputation monito...
Broadly
5.0
Boost Your Online Reputation & Attract More Customers
Broadly is a comprehensive online reputation management solution designed for small to medium-sized service businesses. It streamlines the process of collecting and managing customer reviews across key platforms like Google, Facebook, and Yelp...
Nicereply
5.0
Effortless Customer Experience Feedback
Nicereply is a customer experience (CX) feedback platform designed to help businesses measure and improve customer satisfaction. It simplifies the process of collecting CSAT, NPS, and CES scores through automated post-resolution surveys, in-si...
Front
4.5
Unified Customer Communication for Modern Teams
Front is a leading customer communication platform designed to empower support, sales, and success teams to deliver exceptional customer experiences. By seamlessly integrating email with modern messaging channels like chat, SMS, and social med...
Calabrio ONE
4.7
Contact Center Performance, Elevated.
Calabrio ONE is a unified, AI-powered performance management suite designed for modern contact centers. It integrates call recording, quality management, workforce engagement management, and analytics to optimize agent performance, enhance cus...
Unlock Customer Insights: Powerful Survey & Research Management
XM for Strategy & Research is a robust survey management platform designed to empower businesses with actionable customer insights. This tool facilitates the creation, distribution, and analysis of surveys across various channels – including w...
Unlock Customer Insights & Drive Growth with Qualtrics XM
Qualtrics CustomerXM is a powerful customer experience management (CXM) platform that empowers businesses to capture, analyze, and act on customer feedback across all touchpoints. From surveys and web analytics to social media monitoring and c...
Buyer's Guide
Unlock the full potential of your business with Customer Experience (CX) software. These powerful tools are designed to help companies deeply understand and significantly improve the entire customer journey. By monitoring crucial aspects like customer sentiment and brand image, CX software provides the actionable insights needed to optimize every interaction throughout the customer lifecycle. The result? A direct path to boosting sales and enhancing profitability by delivering exceptional customer experiences.
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