Description
Qualtrics CustomerXM is a powerful customer experience management (CXM) platform that empowers businesses to capture, analyze, and act on customer feedback across all touchpoints. From surveys and web analytics to social media monitoring and c...
Use Cases
Key Features
- Negative Feedback Management
- NPS Survey Structure
- Surveys & Feedback
- Feedback Management
- Reporting/Analytics
- Survey/Poll Management
Made For
Industries
- Retail
- Financial Services
- Healthcare
- Technology
- Hospitality
Customer Segments
- Small Businesses
- Mid-size Businesses
- Large Enterprises
Supported Platforms
- Web
- Mobile
Pros
- Comprehensive CXM platform with a wide range of features
- Powerful analytics and AI-driven insights
- Multi-channel feedback collection capabilities
- Strong integration options with other business tools
Cons
- Can be expensive, especially for smaller businesses
- Steep learning curve due to the platform's complexity
LinkedIn
5001-10000 employees
@Qualtrics
100K-200K followers
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