Customer Engagement Software
What Exactly is Customer Engagement Software and Why is it Essential for Your Business?
Customer engagement software is a powerful solution designed to help businesses effectively manage and streamline interactions with their customers across every touchpoint of their journey. Its primary goal is to enhance customer satisfaction, build lasting loyalty, and transform cust...
Curated List of Software
At a glance
Showing 650 products
Empowering Exceptional Customer Experiences
Salesforce Service Cloud is a leading customer service and field service management solution designed to help businesses of all sizes deliver seamless, personalized support across every channel. It unifies agent workflows, empowers self-servic...
Unify Customer Data & Power Personalized Experiences.
Salesforce Marketing Cloud is a leading customer relationship management (CRM) and digital marketing platform designed to help businesses of all sizes build stronger customer relationships and drive revenue growth. It provides a unified view o...
AI-Powered Marketing Automation for Revenue Growth
Adobe Marketo Engage is a leading marketing automation platform designed for B2B marketers. It empowers teams to orchestrate sophisticated, multi-channel campaigns, personalize customer experiences with AI, and drive revenue growth. By seamles...
AI-Powered Customer Experience Orchestration
Genesys Cloud CX is a comprehensive, AI-powered experience orchestration platform designed to transform how businesses connect with their customers. This all-in-one solution unifies your contact center, integrating teams, tools, and interactio...
ServiceNow CSM: Effortless Customer Service, Automated.
ServiceNow Customer Service Management (CSM) is a leading cloud-based solution designed to empower organizations to deliver exceptional customer experiences. By automating workflows, streamlining case management, and providing a unified platfo...
Braze
4.6
Unified Customer Engagement for Growth
Braze is a comprehensive customer engagement platform designed to help brands build lasting relationships with their audience. It empowers marketers to collect, analyze, and act on customer data from any source, enabling personalized and real-...
Streamline Your Social Media, Amplify Your Results.
Sprout Social is a comprehensive social media management platform designed to empower businesses of all sizes. It centralizes your social media efforts, offering tools for monitoring brand mentions, engaging with your audience, analyzing perfo...
Apollo.io
4.7
Sales Intelligence to Fuel Revenue Growth
Apollo.io is a leading sales intelligence and engagement platform designed to empower sales and marketing teams. It provides a comprehensive suite of tools for prospecting, data enrichment, outreach automation, and performance analytics. With ...
Unified CRM for Sales, Marketing, and Service.
SAP Customer Experience is a comprehensive suite of cloud-based Customer Relationship Management (CRM) software designed to help businesses of all sizes manage and optimize customer interactions across the entire customer lifecycle. It integr...
CXone Mpower
4.1
AI-Powered Cloud Contact Center for Exceptional Customer Experiences
CXone Mpower is a comprehensive cloud contact center platform designed to empower businesses with the tools they need to deliver exceptional customer experiences. Featuring native applications for ACD/IVR, omnichannel routing, workforce engage...
Yotpo
4.5
eCommerce Marketing – Reviews, Loyalty, & SMS in One Platform
Yotpo is a comprehensive eCommerce marketing platform designed to help brands accelerate direct-to-consumer growth. Integrating solutions for user-generated content (UGC) collection – including reviews and visual marketing – with loyalty progr...
SendGrid
4.3
Reliable Email Delivery for Growing Businesses
SendGrid is a cloud-based email delivery platform designed to help businesses of all sizes reliably send transactional and marketing emails. It simplifies email infrastructure management, ensuring high deliverability rates and providing detail...
EngageBay: All-in-One CRM & Marketing Automation for Growth
EngageBay is a comprehensive, cloud-based CRM and marketing automation platform designed to help businesses of all sizes acquire, engage, and convert leads. Combining essential tools like email marketing, marketing automation, a robust CRM, so...
Hotjar
4.6
Unlock User Insights: Heatmaps, Recordings & Feedback for Website Growth
Hotjar is a powerful digital experience insights platform designed to help businesses understand user behavior and optimize their online presence. By combining heatmaps, session recordings, surveys, and feedback tools, Hotjar provides a holist...
Birdeye
4.6
Elevate Your Local Business with AI-Powered Reputation Management
Birdeye is a leading AI-powered experience marketing platform designed to help local and multi-location businesses build and maintain a stellar online reputation. It streamlines review management, social media marketing, local listing accuracy...
Alchemer
4.3
Empowering Data-Driven Decisions Through Powerful Feedback Collection.
Alchemer is a leading feedback and data collection platform designed for organizations seeking to deeply understand their customers and employees. Offering a robust alternative to both SurveyMonkey and Qualtrics, Alchemer provides advanced fea...
Sogolytics
4.4
Empowering Businesses with Actionable Customer & Employee Insights.
Sogolytics is a comprehensive customer and employee experience management (CXM) platform designed to help organizations collect, analyze, and act on feedback. Offering a suite of tools including survey creation, polling, quizzes, and form buil...
Typeform
4.8
Beautifully Simple Online Forms & Surveys
Typeform is a leading online form builder designed to make data collection engaging and effective. Unlike traditional forms, Typeform presents questions one at a time, creating a conversational experience that boosts completion rates and provi...
Front
4.5
Unified Customer Communication for Modern Teams
Front is a leading customer communication platform designed to empower support, sales, and success teams to deliver exceptional customer experiences. By seamlessly integrating email with modern messaging channels like chat, SMS, and social med...
Userlike
4.9
Unified Customer Messaging for Enhanced Engagement
Userlike is a leading customer communication platform designed to help businesses of all sizes connect with their audience across multiple channels. This all-in-one solution centralizes messaging from website chat, WhatsApp, Facebook Messenger...
Lusha
4.2
AI-Powered B2B Data for Sales Acceleration
Lusha is a leading sales intelligence platform designed to empower sales and marketing teams with accurate, compliant B2B data. It streamlines the prospecting process by providing access to contact and company information, enriched with buyer ...
Influitive
5.0
Amplify Growth with Customer Advocacy
Influitive is a customer advocacy platform designed to help businesses unlock the power of their happiest customers. By building a dedicated community, Influitive enables you to engage advocates through personalized programs, rewarding them fo...
TeamSupport
4.8
B2B SaaS Customer Support for Account-Level Insights & Churn Reduction
TeamSupport is a cloud-based customer support solution specifically designed for B2B SaaS companies. Going beyond traditional ticketing systems, TeamSupport focuses on understanding customer health at the account level, enabling businesses to ...
Streamline eCommerce Customer Conversations
Zenvia Conversion is a leading conversational marketing platform built for eCommerce businesses seeking to enhance customer engagement and drive sales. It consolidates customer communications from WhatsApp, Facebook Messenger, and Instagram in...
WATI
4.7
Automate WhatsApp for Sales, Marketing & Support
WATI is a conversational AI platform designed to help businesses leverage the power of WhatsApp for enhanced customer engagement. It automates marketing campaigns, streamlines sales processes, provides efficient customer support, and improves ...
Buyer's Guide
Are you losing customers even after putting in your best efforts? Often, the challenge lies in a lack of genuine connection or unresolved customer queries. In today's competitive landscape, fostering strong customer engagement is crucial for retaining clients and driving business growth. This comprehensive guide will help you understand how specialized software can transform your customer relationships and keep them coming back.
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