Userlike
4.9
Description
Userlike is a leading customer communication platform designed to help businesses of all sizes connect with their audience across multiple channels. This all-in-one solution centralizes messaging from website chat, WhatsApp, Facebook Messenger...
Videos (1)
Use Cases
Key Features
- Live Chat
- Chat/Messaging
- Transcripts/Chat History
- Customizable Branding
- Mobile Access
- Real-time Consumer-facing Chat
Made For
Industries
- E-commerce
- Software
- Financial Services
- Healthcare
- Travel & Hospitality
Customer Segments
- Small Businesses
- Mid-size Businesses
- Large Enterprises
Supported Platforms
- Web
- Mobile
Pros
- Unified Inbox: Centralizes all messaging channels for efficient management.
- GDPR Compliance: Strong focus on data protection and compliance with European regulations.
- AI Automation: Reduces agent workload and improves response times with self-learning chatbots.
- Video Chat & Screen Sharing: Enables personalized support for complex issues and product demos.
Cons
- Potential Complexity: The wide range of features might require a learning curve for some users.
- Limited US Market Presence: Primarily focused on the German market, potentially limiting brand recognition in other regions.
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Current average rating is based on research conducted at Exafol