Customer Communications Management Software
What is Customer Communications Management (CCM) Software and Why is it Essential?
Customer Communications Management (CCM) software is a sophisticated technology solution designed to help businesses create, manage, deliver, and track customer communications across various channels. It consolidates the entire communication lifecycle, from content creation and templating to...
Curated List of Software
At a glance
Showing 313 products
AI-Powered Customer Experience Orchestration
Genesys Cloud CX is a comprehensive, AI-powered experience orchestration platform designed to transform how businesses connect with their customers. This all-in-one solution unifies your contact center, integrating teams, tools, and interactio...
ServiceNow CSM: Effortless Customer Service, Automated.
ServiceNow Customer Service Management (CSM) is a leading cloud-based solution designed to empower organizations to deliver exceptional customer experiences. By automating workflows, streamlining case management, and providing a unified platfo...
CXone Mpower
4.1
AI-Powered Cloud Contact Center for Exceptional Customer Experiences
CXone Mpower is a comprehensive cloud contact center platform designed to empower businesses with the tools they need to deliver exceptional customer experiences. Featuring native applications for ACD/IVR, omnichannel routing, workforce engage...
Intelligent B2B Data for Revenue Acceleration
ZoomInfo Sales is a leading B2B sales intelligence platform designed to empower sales and marketing teams with accurate contact data, buyer intent insights, and workflow automation. By leveraging a comprehensive database and advanced analytics...
Bitrix24
4.4
Unified Workspace for Growth
Bitrix24 is a comprehensive, all-in-one workspace designed to streamline business operations. It combines a robust CRM system for managing sales, leads, and customer interactions with powerful project management tools, team collaboration featu...
Front
4.5
Unified Customer Communication for Modern Teams
Front is a leading customer communication platform designed to empower support, sales, and success teams to deliver exceptional customer experiences. By seamlessly integrating email with modern messaging channels like chat, SMS, and social med...
Help Scout
4.7
Streamline Customer Support & Build Lasting Relationships
Help Scout is a cloud-based customer support platform designed to empower growing teams to deliver exceptional customer experiences. It provides a comprehensive suite of tools, including a collaborative shared inbox, a self-service knowledge b...
UJET
4.6
Cloud Contact Center for Modern Customer Experiences
UJET is a leading cloud contact center platform designed for businesses seeking to deliver exceptional customer support in the smartphone era. Offering seamless integration with CRM systems, UJET empowers agents with context-aware tools for vo...
Gladly
4.6
AI-Powered Customer Service for Exceptional Experiences.
Gladly is a cloud-based customer service platform designed for B2C businesses focused on delivering personalized and efficient customer experiences. Leveraging its unique Customer AI, Gladly moves beyond traditional ticketing systems to center...
Seamless Customer Conversations: Live Chat & Messaging for Growth
TeamSupport Messaging & Live Chat is a powerful, enterprise-grade communication platform designed to unify customer interactions across support, sales, and marketing teams. This solution enables businesses to deliver personalized experiences, ...
Freshchat
4.0
Modern Messaging for Exceptional Customer Experiences
Freshchat is a leading live chat and messaging software designed to help businesses deliver effortless customer service in today's digital landscape. By combining the power of AI-driven chatbots with the personalized touch of human agents, Fre...
AI-Powered Omni-Channel Customer Engagement
Nextiva Contact Center is a cloud-based, AI-powered customer relationship management (CRM) solution designed to unify all your customer interactions. It empowers businesses to deliver exceptional omni-channel experiences across voice, email, c...
Streamline eCommerce Customer Conversations
Zenvia Conversion is a leading conversational marketing platform built for eCommerce businesses seeking to enhance customer engagement and drive sales. It consolidates customer communications from WhatsApp, Facebook Messenger, and Instagram in...
Gorgias
4.5
AI-Powered Ecommerce Customer Support
Gorgias is a leading conversational AI platform designed specifically for ecommerce businesses. It empowers brands to deliver exceptional customer experiences, increase sales, and streamline support operations. By leveraging AI, Gorgias automa...
Zoho SalesIQ
4.6
Engage Customers, Drive Sales, and Elevate Support.
Zoho SalesIQ is a comprehensive customer engagement platform designed to help businesses of all sizes connect with website visitors in real-time. This all-in-one solution combines live chat, proactive chat triggers, robust analytics, and a pow...
Crisp
4.7
Unified Customer Messaging for Growth
Crisp is a comprehensive, all-in-one customer messaging platform designed to streamline communication and enhance customer satisfaction. It consolidates live chat, email, messaging apps (Messenger, Twitter, SMS), and a robust CRM into a single...
Userlike
4.9
Unified Customer Messaging for Enhanced Engagement
Userlike is a leading customer communication platform designed to help businesses of all sizes connect with their audience across multiple channels. This all-in-one solution centralizes messaging from website chat, WhatsApp, Facebook Messenger...
OneSignal
4.8
Engage Customers. Drive Growth.
OneSignal is a comprehensive customer engagement platform designed to help businesses connect with their audience across multiple channels. It empowers marketing, product, and development teams to deliver personalized experiences through email...
HoneyBook
4.9
Streamline Your Freelance Business
HoneyBook is a comprehensive client relationship management (CRM) and business management platform specifically designed for freelancers, independent contractors, and small businesses. It centralizes essential tools for managing the entire cli...
Thryv
4.3
Simplify Small Business Management – All-in-One.
Thryv is a comprehensive, all-in-one business management platform designed to empower small businesses. It consolidates essential tools – including CRM, contact management, marketing automation (SMS & email), online listings, reputation monito...
WATI
4.7
Automate WhatsApp for Sales, Marketing & Support
WATI is a conversational AI platform designed to help businesses leverage the power of WhatsApp for enhanced customer engagement. It automates marketing campaigns, streamlines sales processes, provides efficient customer support, and improves ...
Bigin: Simple CRM for Growing Businesses
Bigin by Zoho CRM is a pipeline-focused Customer Relationship Management (CRM) solution specifically designed for small and growing businesses. It streamlines sales processes by providing a centralized platform to manage leads, deals, and cust...
Kommo
4.3
Messenger CRM for Sales Teams
Kommo is a powerful CRM designed specifically for businesses that prioritize communication through messaging apps. It centralizes all customer interactions – chat, calls, emails – within a unified platform, enabling sales teams to build strong...
JustCall
4.4
Unified Business Communication for Growth
JustCall is a comprehensive business communication platform designed to streamline interactions with customers and prospects. Offering voice, SMS, email, and WhatsApp communication channels, JustCall empowers teams to connect effectively and e...
Textline
5.0
Secure Text Messaging for Business & Healthcare
Textline is a cloud-based text messaging platform designed to streamline business communication. It enables teams to securely connect with customers via SMS, offering features like automated replies, scheduled messaging, and rich media support...
Buyer's Guide
In today's competitive landscape, delivering consistent, personalized, and timely communications across all touchpoints is paramount. Customer Communications Management (CCM) software empowers businesses to create, manage, deliver, and analyze customer interactions efficiently and effectively. This guide will walk you through everything you need to know, from understanding core functionalities and typical pricing models to identifying crucial integrations and selecting the best CCM solution for your organization's unique needs. Streamline your customer outreach, enhance engagement, and drive loyalty with the right CCM platform.
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