Gladly
4.6
Description
Gladly is a cloud-based customer service platform designed for B2C businesses focused on delivering personalized and efficient customer experiences. Leveraging its unique Customer AI, Gladly moves beyond traditional ticketing systems to center...
Videos (1)
Use Cases
Key Features
- Call Center Management
- Alerts/Escalation
- Knowledge Management
- Workflow Management
- Dashboard
- Chat/Messaging
Made For
Industries
- Retail
- E-commerce
- Fashion
- Luxury Goods
- Telecommunications
Customer Segments
- Small Businesses
- Mid-size Businesses
- Large Enterprises
Supported Platforms
- Web
- Mobile
Pros
- AI-powered personalization for improved customer experience
- Unified customer view across all channels
- Focus on customer journey rather than individual tickets
- Proven cost savings and CSAT improvements
Cons
- Potential complexity in initial setup and configuration
- May be cost-prohibitive for very small businesses
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Current average rating is based on research conducted at Exafol