Freshchat
4.0
Description
Freshchat is a leading live chat and messaging software designed to help businesses deliver effortless customer service in today's digital landscape. By combining the power of AI-driven chatbots with the personalized touch of human agents, Fre...
Videos (1)
Use Cases
Key Features
- Live Chat
- Transcripts/Chat History
- Customer Support
- Proactive Chat
- Mobile Access
- Real-time Consumer-facing Chat
Made For
Industries
- E-commerce
- Software & Technology
- Healthcare
- Financial Services
- Travel & Hospitality
Customer Segments
- Small Businesses
- Mid-size Businesses
- Large Enterprises
Supported Platforms
- Web
- Mobile
Pros
- Unified inbox streamlines customer communication across multiple channels
- AI-powered chatbots reduce response times and improve self-service capabilities
- Proactive messaging allows for targeted customer engagement and support
- Robust integrations enhance workflow efficiency and data synchronization
- Scalable architecture supports growing businesses without performance issues
Cons
- Advanced chatbot customization may require technical expertise
- Pricing can become expensive for large teams with extensive feature requirements
LinkedIn
4000-10000 employees
@freshworks
100K-500K followers
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Current average rating is based on research conducted at Exafol