TeamSupport
4.8
Description
TeamSupport is a cloud-based customer support solution specifically designed for B2B SaaS companies. Going beyond traditional ticketing systems, TeamSupport focuses on understanding customer health at the account level, enabling businesses to ...
Videos (1)
Use Cases
Key Features
- Alerts/Escalation
- Self Service Portal
- Customer Engagement
- Support Ticket Management
- Interaction Tracking
- Dashboard
Made For
Industries
- Software
- SaaS
- Technology
- Cloud Computing
- IT Services
Customer Segments
- Small Businesses
- Mid-size Businesses
Supported Platforms
- Web
- Mobile
Pros
- Account-level focus provides deeper customer insights than traditional ticketing systems
- Proprietary Customer Distress Index proactively identifies churn risks
- AI-powered automation increases team efficiency and reduces response times
- Strong integration capabilities streamline workflows and data sharing
Cons
- May require some initial setup and configuration to fully leverage all features
- Reliance on AI may require ongoing monitoring and refinement for optimal performance
LinkedIn
51-200 employees
@TeamSupport
2000+ followers
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Current average rating is based on research conducted at Exafol