Question 1

What is predictive dialer software?

Accepted Answer

Predictive dialer software is an advanced automation solution for contact centers, engineered to streamline and optimize outbound calling campaigns. It intelligently dials multiple numbers simultaneously and connects only live, answered calls directly to available agents. This sophisticated system leverages historical call data, real-time call volume, and other factors to predict agent availability and the optimal time for successful connections. Crucially, it filters out busy signals, disconnected numbers, and unanswered calls, drastically reducing agent idle time. By eliminating tedious manual dialing, predictive dialers empower agents to focus solely on meaningful conversations, significantly boosting call success rates, increasing sales, and enhancing overall operational efficiency.

Question 2

What is the cost of predictive dialer software?

Accepted Answer

The cost of predictive dialer software typically follows a 'per user, per month' subscription model. Entry-level plans generally range from $23 to $149+ per user, per month. For businesses requiring more advanced capabilities, higher-tier or enterprise solutions often include premium features such as custom auto-dialing configurations, granular user access controls, comprehensive performance reports, interactive dashboards, and robust open API integration for seamless system connectivity. *Please note: This pricing information reflects entry-level offerings found on vendor websites as of February 24, 2023, and may vary.

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What is predictive dialer software?

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