LiveVox
4.7
Description
LiveVox is a leading cloud contact center platform empowering small and medium-sized businesses to deliver exceptional customer experiences. By automating support across voice, email, SMS, and webchat, LiveVox helps businesses increase custome...
Use Cases
Key Features
- Computer Telephony Integration
- Call Recording
- Call Monitoring
- Reporting/Analytics
- Automatic Call Distribution
- Call Logging
Made For
Industries
- Healthcare
- Financial Services
- Retail
- Insurance
- Telecommunications
Customer Segments
- Small Businesses
- Mid-size Businesses
Supported Platforms
- Web
- Mobile
Pros
- Strong AI integration for automation and efficiency
- Unified customer view across all channels
- Robust reporting and analytics capabilities
- Scalable cloud-based platform
- Integrated CRM and knowledge base access
Cons
- Potential complexity in initial setup and configuration
- Reliance on internet connectivity for full functionality
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Current average rating is based on research conducted at Exafol