TCN
4.5
Description
TCN is a robust, cloud-based call center solution designed to empower businesses of all sizes with advanced communication tools. Offering both inbound and outbound capabilities, TCN provides a scalable platform for managing customer interactio...
Videos (1)
Use Cases
Key Features
- Call Center Management
- Call Recording
- Reporting/Analytics
- Call Monitoring
- Automatic Call Distribution
- Call Logging
Made For
Industries
- Healthcare
- Financial Services
- Retail
- Insurance
- Telecommunications
Customer Segments
- Small Businesses
- Mid-size Businesses
Supported Platforms
- Web
- Mobile
Pros
- Strong focus on TCPA compliance, minimizing legal risks
- Scalable cloud-based architecture, accommodating growth
- Agent-centric manual dialer provides control and personalization
- Integration capabilities with existing CRM systems
- Comprehensive reporting and analytics for performance optimization
Cons
- Manual dialer may be less efficient than predictive dialers for high-volume outbound campaigns
- Limited information available regarding advanced features like AI-powered analytics or omnichannel support
No reviews yet
Be the first to share your experience with this product
Current average rating is based on research conducted at Exafol