Question 1

What are the main features of Alterna CX?

Accepted Answer

Alterna CX offers a robust suite of features including customizable surveys (NPS, CSAT, CES), advanced text analytics to uncover insights from open-ended responses, real-time dashboards for monitoring customer sentiment, automated case management to address negative feedback, and seamless integrations with platforms like Salesforce, Zendesk, and Marketo.

Question 2

How does the pricing work for Alterna CX?

Accepted Answer

Alterna CX typically employs a subscription-based pricing model, with tiers based on the number of responses collected, features utilized, and user licenses. Custom pricing is available for enterprise-level deployments. Contact sales for a personalized quote.

Question 3

What kind of support is available with Alterna CX?

Accepted Answer

Alterna CX provides comprehensive support including a detailed knowledge base, online documentation, video tutorials, dedicated account managers (depending on the subscription tier), and responsive email and phone support.

Question 4

Is Alterna CX suitable for small businesses?

Accepted Answer

Yes, Alterna CX is designed to be scalable and adaptable to businesses of all sizes. While it offers powerful features for large enterprises, its flexible pricing and user-friendly interface make it accessible and valuable for small and medium-sized businesses as well.

Question 5

How secure is the Alterna CX platform?

Accepted Answer

Alterna CX prioritizes data security. The platform utilizes industry-standard encryption protocols (SSL/TLS), adheres to data privacy regulations (GDPR, CCPA), and undergoes regular security audits to ensure the confidentiality and integrity of customer data.

Question 6

Can I integrate Alterna CX with my existing CRM and marketing tools?

Accepted Answer

Yes, Alterna CX offers native integrations with popular CRM systems like Salesforce and HubSpot, as well as marketing automation platforms like Marketo and Pardot.  API access is also available for custom integrations.

Question 7

Does Alterna CX support multi-language surveys?

Accepted Answer

Yes, Alterna CX supports the creation and distribution of surveys in multiple languages, allowing you to gather feedback from a global customer base.

Question 8

What types of reporting and analytics are available in Alterna CX?

Accepted Answer

Alterna CX provides a wide range of reporting and analytics capabilities, including trend analysis, sentiment analysis, key driver analysis, and customizable dashboards. You can easily visualize data and identify actionable insights to improve customer experiences.

Alterna CX

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