CallShaper
4.9
Description
CallShaper is a comprehensive call center solution designed to streamline inbound and outbound communication processes. It empowers businesses to effectively manage agents, monitor call performance, and optimize lead generation and sales effor...
Videos (4)
Use Cases
Key Features
- Agent Interface
- Activity Tracking
- Caller ID
- Call Recording
- Activity Dashboard
- Call Routing
Made For
Industries
- Telemarketing
- Sales
- Customer Service
- Healthcare
- Financial Services
Customer Segments
- Small Businesses
- Mid-size Businesses
Supported Platforms
- Web
- Mobile
Pros
- Robust feature set for comprehensive call center management
- Strong focus on TCPA compliance, reducing legal risks
- Flexible IVR editor for customized call routing
- Integration capabilities with popular CRM systems
- Detailed analytics for performance monitoring and optimization
Cons
- Potential complexity for smaller businesses with basic needs
- Reliance on stable internet connection for cloud-based access
LinkedIn
51-200 employees
@CallShaper
5K followers
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Current average rating is based on research conducted at Exafol