Description
Variphy CDR Call Reporting for Cisco is a powerful unified communications analytics solution designed to unlock the value hidden within your Cisco Call Data Records (CDR). This SaaS platform provides real-time and historical reporting, customi...
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Use Cases
Key Features
- Call Duration
- By-Extension Reporting
- Call Center Management
- Activity Dashboard
- Call Reporting
- Alerts/Notifications
Made For
Industries
- Healthcare
- Financial Services
- Retail
- Education
- Government
Customer Segments
- Small Businesses
- Mid-size Businesses
- Large Enterprises
Supported Platforms
- Web
- Mobile
Pros
- Real-time analytics for proactive issue resolution
- Detailed reporting for comprehensive performance monitoring
- Customizable dashboards for personalized insights
- Cloud-based deployment for easy scalability and maintenance
Cons
- Potential dependency on accurate CDR data from Cisco systems
- May require initial configuration and integration effort
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