Customerly
4.5
Description
Customerly is an AI-first customer service platform designed specifically for SaaS businesses. It leverages advanced AI Agents to automate customer interactions, providing instant resolutions and seamless escalation to human agents when needed...
Videos (1)
Use Cases
Key Features
- Real-time Consumer-facing Chat
- Email Campaign Management
- File Sharing
- Transcripts/Chat History
- Contact Management
- Mobile Access
Made For
Industries
- Software as a Service (SaaS)
- E-commerce
- Subscription Services
- Online Education
Customer Segments
- Small Businesses
- Mid-size Businesses
Supported Platforms
- Web
- Mobile
Pros
- AI-powered automation significantly reduces support costs
- Seamless integration of AI and human agents ensures excellent customer experience
- Proactive customer feedback collection through NPS & CSAT surveys
- Customizable workflows adapt to specific business needs
Cons
- Potential for AI to misinterpret complex issues requiring human intervention
- Reliance on accurate data for AI training and performance
LinkedIn
51-200 employees
@customerlyHQ
5K-10K followers
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Current average rating is based on research conducted at Exafol