Edge
4.3
Description
EDGE is a comprehensive cloud-based ITSM (IT Service Management) solution designed to simplify and automate your IT processes. From incident and problem management to change control, service request fulfillment, and knowledge management, EDGE ...
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Use Cases
Key Features
- Activity Tracking
- Approval Process Control
- Access Controls/Permissions
- Alerts/Escalation
- Alerts/Notifications
- API
Made For
Industries
- Healthcare
- Financial Services
- Manufacturing
- Retail
- Education
Customer Segments
- Small Businesses
- Mid-size Businesses
- Large Enterprises
Supported Platforms
- Web
- Mobile
Pros
- Comprehensive ITSM functionality covering all key areas.
- Automation features reduce manual effort and improve efficiency.
- Cloud-based deployment offers scalability and accessibility.
Cons
- Potential complexity for smaller organizations with simpler IT needs.
- Integration with legacy systems may require custom development.
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10000+ employees
@servicenow
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Current average rating is based on research conducted at Exafol