Description
Experience.com is a comprehensive cloud-based customer experience (CX) platform designed to help businesses build stronger relationships with their customers and employees. It offers a suite of tools for automating surveys, managing customer f...
Use Cases
Key Features
- Real-Time Reporting
- Real-Time Notifications
- Feedback Management
- Negative Feedback Management
- Surveys & Feedback
- Social Media Integration
Made For
Industries
- Retail
- Healthcare
- Financial Services
- Technology
- Hospitality
Customer Segments
- Small Businesses
- Mid-size Businesses
- Large Enterprises
Supported Platforms
- Web
- Mobile
Pros
- Comprehensive CXM suite covering customer, employee, and reputation management.
- Strong automation capabilities for survey campaigns and review requests.
- Real-time reporting and analytics for actionable insights.
Cons
- Potential complexity for smaller businesses with limited CXM needs.
- Integration with less common platforms may require custom development.
LinkedIn
51-200 employees
@experiencecom
2K followers
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Current average rating is based on research conducted at Exafol