Kenect
4.8
Description
Kenect is a cloud-based reputation management and customer engagement platform designed to help businesses of all sizes build stronger customer relationships, generate more online reviews, and streamline payment processing. It enables two-way...
Use Cases
Key Features
- Chat/Messaging
- Review Monitoring
- Review Request
- Response Management
- One-to-One Messaging
- SMS Messaging
Made For
Industries
- Legal
- Healthcare
- Hospitality
- Automotive
- Home Services
Customer Segments
- Small Businesses
- Mid-size Businesses
Supported Platforms
- Web
- Mobile
Pros
- Streamlined customer communication through text messaging
- Automated review generation to improve online reputation
- Secure and convenient payment processing options
- Integration with popular business tools for enhanced workflow
- Website visitor tracking for contextualized conversations
Cons
- Reliance on customers having mobile phone numbers
- Potential for text message fatigue if not managed carefully
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Current average rating is based on research conducted at Exafol