Listen360
4.9
Description
Listen360 is a comprehensive customer engagement platform designed to help businesses collect, analyze, and act on customer feedback. By leveraging NPS surveys, text analytics, and automated review requests, Listen360 empowers you to improve c...
Videos (1)
Use Cases
Key Features
- Real-Time Analytics
- Complaint Monitoring
- Negative Feedback Management
- Reporting/Analytics
- NPS Survey Structure
- Customer Experience Management
Made For
Industries
- Retail
- Healthcare
- Hospitality
- Financial Services
- Automotive
Customer Segments
- Small Businesses
- Mid-size Businesses
- Large Enterprises
Supported Platforms
- Web
- Mobile
Pros
- Comprehensive feedback collection across multiple channels
- Powerful text analytics for deeper customer insights
- Automated review distribution to boost online reputation
- Robust reporting and analytics dashboards for data-driven decision-making
Cons
- Potential complexity for users unfamiliar with NPS and text analytics
- Integration with less common CRM systems may require custom development
LinkedIn
51-200 employees
@CISolutions
5K followers
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Current average rating is based on research conducted at Exafol