Description
ManageEngine ServiceDesk Plus is a comprehensive, cloud-based IT help desk and asset management solution designed for businesses of all sizes. It empowers IT teams to efficiently manage service requests, track assets, and implement ITIL best p...
Videos (6)
Use Cases
Key Features
- Support Ticket Management
- Help Desk Management
- Third-Party Integrations
- Service Level Agreement (SLA) Management
- Incident Management
- IT Asset Management
Made For
Industries
- Information Technology
- Healthcare
- Financial Services
- Education
- Manufacturing
Customer Segments
- Small Businesses
- Mid-size Businesses
- Large Enterprises
Supported Platforms
- Web
- Mobile
Pros
- Comprehensive feature set covering ITIL best practices
- Strong asset management capabilities, including license tracking
- Customizable workflows and interface to fit specific needs
- Scalable solution suitable for businesses of all sizes
- Multi-language support for global organizations
Cons
- Potential complexity for initial setup and configuration
- Reporting customization may require advanced technical skills
LinkedIn
1000-5000 employees
@manageengine
50K-100K followers
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Current average rating is based on research conducted at Exafol