Knowledge Management Software
What is Knowledge Management Software?
Knowledge Management (KM) software is a powerful tool designed to optimize an organization's intellectual capital and intangible assets. It achieves this by efficiently capturing, preserving, and organizing institutional knowledg...
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Viva Engage: Connect, Collaborate, and Communicate Across Your Organization
Microsoft Viva Engage is a dynamic enterprise social network designed to foster connection, communication, and collaboration within organizations of all sizes. Built on the foundation of Yammer, Viva Engage provides a central hub for employees...
ServiceNow CSM: Effortless Customer Service, Automated.
ServiceNow Customer Service Management (CSM) is a leading cloud-based solution designed to empower organizations to deliver exceptional customer experiences. By automating workflows, streamlining case management, and providing a unified platfo...
AI-Powered Customer Experience Orchestration
Genesys Cloud CX is a comprehensive, AI-powered experience orchestration platform designed to transform how businesses connect with their customers. This all-in-one solution unifies your contact center, integrating teams, tools, and interactio...
Empowering Exceptional Customer Experiences.
HubSpot Service Hub is a comprehensive, cloud-based customer service solution designed to help businesses of all sizes deliver outstanding support. It centralizes customer communication, streamlines ticket management, and provides powerful too...
Help Scout
4.7
Streamline Customer Support & Build Lasting Relationships
Help Scout is a cloud-based customer support platform designed to empower growing teams to deliver exceptional customer experiences. It provides a comprehensive suite of tools, including a collaborative shared inbox, a self-service knowledge b...
Document360
4.7
Create, Manage, and Deliver Exceptional Knowledge Bases.
Document360 is a leading AI-powered knowledge base platform designed to empower businesses to create, manage, and deliver self-service support experiences. It provides a comprehensive suite of tools for documentation, categorization, advanced...
Guru
4.8
The Intelligent Knowledge Platform for Modern Teams.
Guru is an AI-powered knowledge management solution designed to centralize company information and make it readily accessible to employees. Combining the functionality of an intranet, wiki, and enterprise search, Guru integrates seamlessly wit...
Yext
4.5
Powering the Digital Experiences That Drive Your Business.
Yext is a leading Digital Presence Management (DPM) platform designed for multi-location brands. It empowers businesses to manage and optimize their digital information across the entire web, including search engines, social media, review site...
M-Files
4.5
Intelligent Document Management for Knowledge Workers.
M-Files is a cloud-based document management platform designed to empower knowledge workers and streamline business processes. Leveraging a unique metadata-driven approach, M-Files moves beyond traditional folder-based systems to organize info...
IT Glue
4.8
Centralize IT Documentation for Faster, More Reliable Support.
IT Glue is a powerful IT documentation platform designed to help IT managed service providers (MSPs) and internal IT departments streamline their operations. It provides a centralized hub for storing, organizing, and accessing critical IT info...
Trainual
4.8
Streamline Employee Training & SOP Management
Trainual is a powerful, yet easy-to-use, training and Standard Operating Procedures (SOP) management software designed to help growing businesses onboard new employees, standardize processes, and ensure consistent performance. It allows busin...
Helpjuice
4.9
Empowering Teams with a Centralized Knowledge Base.
Helpjuice is a robust, cloud-based knowledge management solution designed to help businesses of all sizes create, organize, and share information effectively. It serves as a central repository for internal documentation and customer self-servi...
Bloomfire
4.3
Centralized Knowledge for Informed Teams
Bloomfire is a powerful knowledge sharing and insights platform designed to help organizations of all sizes capture, organize, and distribute critical information. It breaks down information silos by centralizing content from various sources –...
ServiceDesk Plus: Streamline IT Support & Asset Management
ManageEngine ServiceDesk Plus is a comprehensive, cloud-based IT help desk and asset management solution designed for businesses of all sizes. It empowers IT teams to efficiently manage service requests, track assets, and implement ITIL best p...
TOPdesk
4.4
Streamlining Service Management for IT Teams
TOPdesk is a comprehensive service management platform designed to empower busy IT teams and organizations to deliver exceptional service. Offering a robust suite of ITIL-based features, including incident, asset, and knowledge management, TOP...
Connect, Collaborate, and Cultivate Your Company Culture.
ThoughtFarmer is a leading intranet platform designed to empower organizations to foster stronger employee connections, streamline internal communications, and build a thriving workplace culture. This all-in-one solution provides essential too...
eXo Platform
4.5
Connect, Collaborate, and Empower Your Digital Workplace.
eXo Platform is a comprehensive digital workplace solution designed to foster seamless team collaboration, streamline internal communications, and boost employee engagement. It provides a centralized hub for social networking, document managem...
KnowledgeOwl
5.0
Empowering Teams with Beautiful, Searchable Knowledge Bases.
KnowledgeOwl is a cloud-based knowledge base software designed to help teams create, organize, and share information efficiently. It enables businesses to build self-service support portals, internal documentation, and comprehensive knowledge...
Quip
4.3
Collaborate seamlessly on documents, spreadsheets, and tasks.
Quip is a modern team collaboration platform designed to streamline workflows and enhance productivity. It uniquely combines real-time document and spreadsheet creation, editing, and sharing with integrated chat and task management. Unlike tra...
HelpCrunch
4.5
Unified Customer Communication for Growth
HelpCrunch is a comprehensive customer communication platform designed to streamline support, boost marketing efforts, and accelerate sales. It combines live chat, chatbots, email marketing automation, a robust help desk, and a knowledge base ...
Vivantio
4.2
Streamline Service, Empower Teams.
Vivantio is a robust, cloud-based service management platform designed to optimize workflows for both internal IT and external customer-facing teams. Offering enterprise-level functionality with a flexible, configurable interface, Vivantio emp...
livepro
4.6
Empowering Teams with Centralized Knowledge.
livepro is a robust, cloud-based knowledge management system designed to streamline information access and boost productivity for businesses of all sizes. It empowers organizations to create, organize, and share knowledge efficiently across de...
Bettermode
4.6
Build thriving branded communities to connect with your customers.
Bettermode is a comprehensive, all-in-one community platform designed to help businesses build and manage thriving branded communities. It empowers organizations to foster deeper customer engagement, gather valuable feedback, and drive brand l...
HappyFox: Streamline Customer Support & Boost Satisfaction
HappyFox is a cloud-based help desk and customer support software designed to simplify ticket management and enhance customer interactions. It consolidates support requests from email, voice, chat, social media, and mobile channels into a unif...
Responsive
4.3
Win More Bids: Strategic Response Management Powered by AI
Responsive is a leading Strategic Response Management (SRM) platform designed to help businesses of all sizes streamline their bid and proposal processes. Leveraging the power of artificial intelligence, Responsive automates answer drafting, m...
Buyer's Guide
In today's competitive landscape, leveraging your organization's collective knowledge is no longer an option—it's a necessity for sustained success. Every strategic business decision hinges on readily available, accurate information. That's why streamlining how your company captures, organizes, and accesses its valuable institutional knowledge is absolutely crucial. Knowledge Management (KM) software empowers businesses across all industries to transform raw data into actionable insights, driving efficiency and innovation.
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