QEval
4.0
Description
QEval is a powerful, cloud-based quality management solution designed for contact centers. It empowers supervisors and managers to monitor agent performance, ensure consistent customer experiences, and drive continuous improvement. QEval integ...
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Use Cases
Key Features
- Access Controls/Permissions
- Activity Dashboard
- Computer Telephony Integration
- Reporting/Analytics
- Call Monitoring
- Real-Time Chat
Made For
Industries
- Banking and Financial Services
- Healthcare
- Retail
- Telecommunications
- Insurance
Customer Segments
- Small Businesses
- Mid-size Businesses
- Large Enterprises
Supported Platforms
- Web
- Mobile
Pros
- Comprehensive quality monitoring features
- Seamless integration with existing contact center tools
- Customizable evaluation forms and workflows
- Real-time reporting and analytics
- Supports remote agent management
Cons
- Potential complexity for initial setup and configuration
- Reliance on accurate data from integrated systems
LinkedIn
501-1000 employees
@etech_inc
5K-10K followers
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Current average rating is based on research conducted at Exafol