Description
RingCentral Engage Voice is a robust outbound contact center solution designed to maximize agent productivity and improve lead conversion rates. This predictive dialer eliminates wasted time spent on unproductive calls – such as those that go ...
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Use Cases
Key Features
- Call Center Management
- Call Monitoring
- Predictive Dialer
- Reporting/Analytics
- Automatic Call Distribution
- Call Routing
Made For
Industries
- Financial Services
- Insurance
- Healthcare
- Marketing
- Telecommunications
Customer Segments
- Small Businesses
- Mid-size Businesses
Supported Platforms
- Web
- Mobile
Pros
- Increased Agent Productivity: Predictive dialing minimizes downtime and maximizes talk time.
- Improved Lead Conversion Rates: Connecting agents to live contacts increases the likelihood of successful conversations.
- Enhanced DNC Compliance: Built-in features help ensure adherence to regulatory requirements.
Cons
- Potential for Abandoned Call Rates: Improper configuration can lead to a higher rate of abandoned calls.
- Reliance on Data Quality: The effectiveness of the dialer depends on the accuracy and completeness of the contact list.
LinkedIn
5001-10000 employees
@RingCentral
100K-500K followers
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