ServiceTonic
4.2
Description
ServiceTonic is a comprehensive IT service management (ITSM) solution designed to empower small and medium-sized businesses with the tools they need to deliver exceptional IT support. Combining a robust multi-channel service desk with powerful...
Videos (3)
Use Cases
Key Features
- Automated Routing
- Activity Dashboard
- Alerts/Escalation
- Reporting/Analytics
- Support Ticket Tracking
- Asset Tracking
Made For
Industries
- Healthcare
- Financial Services
- Manufacturing
- Retail
- Education
Customer Segments
- Small Businesses
- Mid-size Businesses
Supported Platforms
- Web
- Mobile
Pros
- Comprehensive ITSM features covering all key areas of IT service management.
- Multi-channel support for convenient user access and issue reporting.
- Strong asset management capabilities for complete IT infrastructure visibility.
Cons
- May be feature-rich for very small businesses with simple IT needs.
- Implementation and configuration can be complex depending on the organization's existing infrastructure.
LinkedIn
501-1000 employees
@HelpSystems
15K followers
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Current average rating is based on research conducted at Exafol