Stonly
4.5
Description
Stonly is a cloud-based knowledge management solution designed to empower customer service teams with interactive guides and AI-powered assistance. Unlike traditional static knowledge bases, Stonly enables the creation of step-by-step guides, ...
Videos (1)
Use Cases
Key Features
- Access Controls/Permissions
- Content Management
- Knowledge Base Management
- Customizable Forms
- Text Editing
- Full Text Search
Made For
Industries
- Software
- E-commerce
- Financial Services
- Healthcare
- Telecommunications
Customer Segments
- Small Businesses
- Mid-size Businesses
- Large Enterprises
Supported Platforms
- Web
- Mobile
Pros
- Interactive knowledge delivery leads to higher engagement and faster resolutions
- AI-powered assistance reduces agent workload and improves response times
- Seamless integrations with popular CRM and help desk platforms
- Robust analytics and feedback mechanisms for continuous improvement
Cons
- Potential learning curve for creating complex decision trees and automations
- Reliance on accurate and up-to-date knowledge content for optimal performance
LinkedIn
11-50 employees
@stonlyapp
1K-5K followers
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Current average rating is based on research conducted at Exafol