Thematic
4.8
Description
Thematic is an AI-powered customer feedback analysis platform designed to help businesses understand what their customers are saying across all channels. It aggregates feedback from surveys, reviews, social media, and more, then uses artificia...
Videos (1)
Use Cases
Key Features
- Activity Tracking
- Access Controls/Permissions
- Activity Dashboard
- Ad hoc Analysis
- AI/Machine Learning
- Alerts/Notifications
Made For
Industries
- Software
- E-commerce
- Healthcare
- Financial Services
- Retail
Customer Segments
- Small Businesses
- Mid-size Businesses
- Large Enterprises
Supported Platforms
- Web
Pros
- Automated theme identification saves significant time and effort
- Provides actionable insights from unstructured data
- Helps proactively identify and address customer issues
- Integrates with a wide range of data sources
- No coding or AI expertise required
Cons
- Accuracy of theme identification may vary depending on data quality
- Potential for misinterpretation of nuanced feedback
LinkedIn
51-200 employees
@thematicco
2K-5K followers
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Current average rating is based on research conducted at Exafol