XCALLY
5.0
Description
XCALLY is a robust omnichannel contact center solution designed to streamline customer interactions and boost agent productivity. It unifies communication channels – including voice, web chat, email, SMS, fax, and social media – into a single,...
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Use Cases
Key Features
- Computer Telephony Integration
- Call Center Management
- Call Recording
- Call Monitoring
- Automatic Call Distribution
- Call Logging
Made For
Industries
- Healthcare
- Financial Services
- Retail
- Telecommunications
- Insurance
Customer Segments
- Small Businesses
- Mid-size Businesses
- Large Enterprises
Supported Platforms
- Web
- Mobile
Pros
- Comprehensive omnichannel support for unified customer experience
- Powerful automation features to streamline workflows and improve efficiency
- Customizable IVR design with a user-friendly drag-and-drop interface
- Robust reporting and analytics for data-driven decision-making
Cons
- Potential complexity in initial setup and configuration
- Integration with legacy systems may require custom development
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