Zoho Lens
4.9
Description
Zoho Lens is a powerful augmented reality (AR) remote assistance solution designed to connect field technicians and customer support teams with subject matter experts in real-time. By leveraging live camera streams from smartphones or smart gl...
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Use Cases
Key Features
- Remote Access/Control
- Superimposed Objects
- Drag & Drop
- Real World Backdrop
- Third-Party Integrations
- Usage Tracking/Analytics
Made For
Industries
- Manufacturing
- Healthcare
- Telecommunications
- Utilities
- Retail
Customer Segments
- Small Businesses
- Mid-size Businesses
- Large Enterprises
Supported Platforms
- Web
- Mobile
Pros
- Reduces travel costs and time associated with on-site support
- Improves first-time fix rates through expert guidance
- Enhances customer satisfaction with faster issue resolution
- Facilitates knowledge sharing and training through session recordings
- Offers a scalable solution for remote assistance needs
Cons
- Reliance on stable internet connectivity for optimal performance
- Potential privacy concerns related to camera access and session recording (requires clear policies)
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Current average rating is based on research conducted at Exafol