Top 35 Popular Customer Experience Management Software

SAP Customer Experience is a comprehensive suite of cloud-based Customer Relationship Management (CRM) software designed to help businesses of all sizes manage and optimize customer interactions across the entire customer lifecycle. It integr... Read more

Genesys Cloud CX is a comprehensive, AI-powered experience orchestration platform designed to transform how businesses connect with their customers. This all-in-one solution unifies your contact center, integrating teams, tools, and interactio... Read more

CXone Mpower is a comprehensive cloud contact center platform designed to empower businesses with the tools they need to deliver exceptional customer experiences. Featuring native applications for ACD/IVR, omnichannel routing, workforce engage... Read more

Five9 is a leading cloud contact center platform that empowers businesses to deliver exceptional omnichannel customer experiences. Leveraging the power of Artificial Intelligence (AI), Five9 provides a comprehensive suite of tools for inbound ... Read more

Twilio is a leading cloud communications platform that enables developers to build and integrate communication capabilities – including SMS, voice, video, email, and authentication – directly into their applications. By leveraging APIs, Twili... Read more

Sprout Social is a comprehensive social media management platform designed to empower businesses of all sizes. It centralizes your social media efforts, offering tools for monitoring brand mentions, engaging with your audience, analyzing perfo... Read more

Zoho Survey is a comprehensive online survey tool designed to help businesses of all sizes collect valuable feedback from their target audiences. Create professional surveys with ease using a drag-and-drop interface, 200+ pre-built templates, ... Read more

Alchemer is a leading feedback and data collection platform designed for organizations seeking to deeply understand their customers and employees. Offering a robust alternative to both SurveyMonkey and Qualtrics, Alchemer provides advanced fea... Read more

Typeform is a leading online form builder designed to make data collection engaging and effective. Unlike traditional forms, Typeform presents questions one at a time, creating a conversational experience that boosts completion rates and provi... Read more

Yotpo is a comprehensive eCommerce marketing platform designed to help brands accelerate direct-to-consumer growth. Integrating solutions for user-generated content (UGC) collection – including reviews and visual marketing – with loyalty progr... Read more

Hotjar is a powerful digital experience insights platform designed to help businesses understand user behavior and optimize their online presence. By combining heatmaps, session recordings, surveys, and feedback tools, Hotjar provides a holist... Read more

Drift is a leading conversational marketing and sales platform that empowers businesses to connect with customers in real-time. Combining live chat, in-app messaging, email automation, and AI-powered chatbots, Drift helps sales and marketing t... Read more

EngageBay is a comprehensive, cloud-based CRM and marketing automation platform designed to help businesses of all sizes acquire, engage, and convert leads. Combining essential tools like email marketing, marketing automation, a robust CRM, so... Read more

Bitrix24 is a comprehensive, all-in-one workspace designed to streamline business operations. It combines a robust CRM system for managing sales, leads, and customer interactions with powerful project management tools, team collaboration featu... Read more

TeamSupport is a cloud-based customer support solution specifically designed for B2B SaaS companies. Going beyond traditional ticketing systems, TeamSupport focuses on understanding customer health at the account level, enabling businesses to ... Read more

Sogolytics is a comprehensive customer and employee experience management (CXM) platform designed to help organizations collect, analyze, and act on feedback. Offering a suite of tools including survey creation, polling, quizzes, and form buil... Read more

Birdeye is a leading AI-powered experience marketing platform designed to help local and multi-location businesses build and maintain a stellar online reputation. It streamlines review management, social media marketing, local listing accuracy... Read more

Userlike is a leading customer communication platform designed to help businesses of all sizes connect with their audience across multiple channels. This all-in-one solution centralizes messaging from website chat, WhatsApp, Facebook Messenger... Read more

Thryv is a comprehensive, all-in-one business management platform designed to empower small businesses. It consolidates essential tools – including CRM, contact management, marketing automation (SMS & email), online listings, reputation monito... Read more

Broadly is a comprehensive online reputation management solution designed for small to medium-sized service businesses. It streamlines the process of collecting and managing customer reviews across key platforms like Google, Facebook, and Yelp... Read more

Nicereply is a customer experience (CX) feedback platform designed to help businesses measure and improve customer satisfaction. It simplifies the process of collecting CSAT, NPS, and CES scores through automated post-resolution surveys, in-si... Read more

Front is a leading customer communication platform designed to empower support, sales, and success teams to deliver exceptional customer experiences. By seamlessly integrating email with modern messaging channels like chat, SMS, and social med... Read more

Calabrio ONE is a unified, AI-powered performance management suite designed for modern contact centers. It integrates call recording, quality management, workforce engagement management, and analytics to optimize agent performance, enhance cus... Read more

XM for Strategy & Research is a robust survey management platform designed to empower businesses with actionable customer insights. This tool facilitates the creation, distribution, and analysis of surveys across various channels – including w... Read more

Qualtrics CustomerXM is a powerful customer experience management (CXM) platform that empowers businesses to capture, analyze, and act on customer feedback across all touchpoints. From surveys and web analytics to social media monitoring and c... Read more

Yonyx is a SaaS platform designed to transform customer service through interactive, decision-tree driven guides. Addressing the challenges of repetitive support inquiries and inconsistent service quality, Yonyx empowers organizations to creat... Read more

Influitive is a customer advocacy platform designed to help businesses unlock the power of their happiest customers. By building a dedicated community, Influitive enables you to engage advocates through personalized programs, rewarding them fo... Read more

RingCentral RingCX is a next-generation, AI-powered contact center solution designed to revolutionize how businesses connect with their customers. Combining the power of RingSense™ AI, omnichannel communication capabilities, and seamless integ... Read more

KnowledgeOwl is a cloud-based knowledge base software designed to help teams create, organize, and share information efficiently. It enables businesses to build self-service support portals, internal documentation, and comprehensive knowledge... Read more

JustCall is a comprehensive business communication platform designed to streamline interactions with customers and prospects. Offering voice, SMS, email, and WhatsApp communication channels, JustCall empowers teams to connect effectively and e... Read more

NiceJob is a comprehensive reputation marketing platform designed to help businesses of all sizes build and maintain a strong online presence. It streamlines the process of collecting customer reviews, managing social media marketing, and impr... Read more

WATI is a conversational AI platform designed to help businesses leverage the power of WhatsApp for enhanced customer engagement. It automates marketing campaigns, streamlines sales processes, provides efficient customer support, and improves ... Read more

Vivantio is a robust, cloud-based service management platform designed to optimize workflows for both internal IT and external customer-facing teams. Offering enterprise-level functionality with a flexible, configurable interface, Vivantio emp... Read more

Kayako is a comprehensive, AI-powered customer service platform designed to unify all your customer interactions. It consolidates support channels – email, social media, live chat, and messaging apps – into a single workspace, empowering your ... Read more

CustomerHero is a powerful online survey and feedback collection platform designed to help businesses understand their customers, employees, and market. It enables users to create professional surveys, quizzes, and forms with a wide range of ... Read more