Customer Journey Mapping Software
What are Customer Journey Mapping (CJM) Tools and Why Are They Important?
Customer Journey Mapping (CJM) tools are digital platforms designed to help businesses visualize and analyze the entire experience a customer has with their brand, from initial awareness to post-purchase engagement and advocacy. These tools allow you to map out every touchpoint, interaction, and emotional response a custome...
Curated List of Software
At a glance
Showing 123 products
Hotjar
4.6
Unlock User Insights: Heatmaps, Recordings & Feedback for Website Growth
Hotjar is a powerful digital experience insights platform designed to help businesses understand user behavior and optimize their online presence. By combining heatmaps, session recordings, surveys, and feedback tools, Hotjar provides a holist...
Unlock Digital Experience Insights for Revenue Growth
Contentsquare is a leading digital experience analytics platform that helps businesses understand how users interact with their websites, mobile apps, and other digital touchpoints. By tracking billions of user behaviors, Contentsquare provide...
Fullstory
4.6
Unlock Customer Behavior: Data-Driven Insights for Growth
Fullstory is a powerful behavioral analytics platform designed to help businesses understand exactly how users interact with their websites and applications. By capturing and analyzing every click, tap, and scroll, Fullstory transforms raw use...
AI-Powered Marketing Automation for Revenue Growth
Adobe Marketo Engage is a leading marketing automation platform designed for B2B marketers. It empowers teams to orchestrate sophisticated, multi-channel campaigns, personalize customer experiences with AI, and drive revenue growth. By seamles...
Segment
4.6
The Customer Data Platform for Unified Insights.
Segment is a leading Customer Data Platform (CDP) that empowers businesses to collect, unify, and activate customer data across all channels. By integrating with hundreds of marketing, sales, and analytics tools, Segment provides a single sour...
Understand Your Website Visitors: Actionable Insights with Microsoft Clarity
Microsoft Clarity is a powerful, free website analytics tool designed to help businesses understand user behavior and improve website performance. It provides session recordings, heatmaps, and insights into user journeys, allowing you to ident...
UXPressia
5.0
Visualize, Map, and Optimize Customer Experiences.
UXPressia is a collaborative SaaS platform designed to help businesses understand and improve their customer experience. It provides intuitive tools for creating customer journey maps, detailed user personas, and strategic impact maps. Users ...
Heap
4.2
Unlock User Insights with Effortless Analytics.
Heap is a powerful digital analytics platform designed to help businesses understand user behavior and optimize digital experiences. Unlike traditional analytics tools that require extensive event tracking setup, Heap automatically captures us...
Similarweb
4.5
Unlock Competitive Intelligence: Website & App Traffic Analysis
Similarweb Pro is a powerful competitive intelligence platform that provides in-depth website and mobile app traffic data. Analyze competitor strategies, identify emerging trends, and gain actionable insights to improve your own digital perfor...
Whatfix
4.5
Unlock Application Potential: Drive User Adoption & ROI
Whatfix is a leading Digital Adoption Platform (DAP) that empowers organizations to maximize the value of their software investments. Leveraging the power of GenAI, Whatfix provides in-app guidance, hands-on training through simulated environm...
Glassbox
4.8
Understand Every Customer Interaction with Powerful Web Analytics.
Glassbox is a leading cloud-based digital experience analytics platform that empowers businesses to deeply understand customer behavior on their websites and applications. By combining session replay, heatmaps, funnel analysis, and robust erro...
GetFeedback
4.8
Enterprise Survey Software for Actionable Insights
GetFeedback is a powerful enterprise feedback management (EFM) solution designed to help businesses collect, analyze, and act on customer feedback. The platform enables the creation of branded, engaging surveys that drive higher response rates...
Collect Customer Feedback, Drive Growth.
SurveySparrow is a powerful customer experience (CX) platform designed to help businesses collect, analyze, and act on customer feedback. It simplifies the entire survey process, from creating engaging surveys to distributing them across multi...
Smartlook
4.6
Unlock User Insights: Qualitative Analytics for Web & Mobile
Smartlook is a powerful qualitative analytics platform designed to help businesses understand *why* users behave the way they do on their websites and mobile apps. Going beyond traditional quantitative data, Smartlook provides session recordin...
LogRocket
4.9
Unlock User Insights: Session Replay, Analytics & Error Tracking
LogRocket is a powerful digital experience monitoring platform that combines session replay, detailed product analytics, and robust error tracking. It empowers software development and product teams to understand user behavior, identify and re...
WebEngage
4.7
Customer Data & Marketing Automation for Growth
WebEngage is a comprehensive Customer Data Platform (CDP) and marketing automation solution designed to help businesses, particularly SMBs, enhance user engagement and drive revenue. It consolidates customer data from various sources, enabling...
AiTrillion
5.0
AI-Powered Marketing Automation for eCommerce Growth
AiTrillion is a comprehensive, AI-driven marketing automation platform designed specifically for eCommerce businesses. It streamlines marketing efforts from initial lead capture and nurturing through to post-purchase engagement and customer re...
Unlock Customer Insights & Drive Growth with Qualtrics XM
Qualtrics CustomerXM is a powerful customer experience management (CXM) platform that empowers businesses to capture, analyze, and act on customer feedback across all touchpoints. From surveys and web analytics to social media monitoring and c...
Planhat
4.7
The Customer Success Platform for Growth
Planhat is a leading customer success platform designed to help businesses acquire, retain, and grow their customer base. It acts as a central hub for sales, service, and customer success teams, unifying data from across your tech stack to pro...
Smaply
4.2
Visualize, Collaborate, and Optimize Customer Journeys.
Smaply is a collaborative customer journey mapping and management platform designed to help organizations of all sizes create and scale customer-centric experiences. Moving beyond traditional whiteboard methods, Smaply offers real-time collabo...
Matomo
4.6
Own Your Web Analytics, Protect Your Privacy.
Matomo is a powerful, open-source web analytics platform that gives you complete control over your data. Unlike many analytics solutions, Matomo prioritizes data privacy and ownership, ensuring GDPR compliance and eliminating data sampling for...
Piwik PRO
4.8
Privacy-First Analytics for a Data-Secure Future
Piwik PRO is a comprehensive analytics suite designed for organizations prioritizing user privacy and data security. Offering solutions for web, app, product, and intranet tracking, Piwik PRO empowers businesses to gain valuable insights into ...
LeadsRx
4.6
Data-Driven Attribution for Maximum Marketing ROI
LeadsRx is a powerful marketing attribution platform designed to help businesses of all sizes accurately measure the impact of their marketing efforts. By tracking customer journeys across a wide range of channels – including digital, radio, T...
LeadSquared
4.4
Accelerate Sales with Intelligent Marketing Automation
LeadSquared is a robust CRM and marketing automation platform designed to empower businesses of all sizes to capture, nurture, and convert leads more effectively. This cloud-based solution streamlines sales processes, enhances marketing campai...
Lucky Orange
4.9
Unlock Website Conversion: Heatmaps, Session Recordings & Real-Time Insights
Lucky Orange is a powerful conversion optimization platform designed to help businesses understand and improve their website's performance. By providing detailed insights into user behavior through dynamic heatmaps, session recordings, and com...
Buyer's Guide
Unlock a deeper understanding of your customers' experiences with the right Customer Journey Mapping (CJM) tools. This essential guide will walk you through how these powerful platforms help you visualize, analyze, and optimize every touchpoint a customer has with your brand. From initial awareness to post-purchase loyalty, discover the core functionalities, understand typical pricing, explore crucial integrations, and learn how to select the best CJM software to enhance customer satisfaction and drive business growth.
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