Call Center Workforce Management Software
What is Call Center Workforce Management (WFM) Software and Why Is It Crucial?
Call Center Workforce Management (WFM) software is a specialized technology designed to optimize the scheduling, forecasting, and management of call center agents. Its primary goal is to ensure adequate staffing levels to meet customer demand while minimizing labor costs and...
Curated List of Software
At a glance
Showing 53 products
AI-Powered Customer Experience Orchestration
Genesys Cloud CX is a comprehensive, AI-powered experience orchestration platform designed to transform how businesses connect with their customers. This all-in-one solution unifies your contact center, integrating teams, tools, and interactio...
CXone Mpower
4.1
AI-Powered Cloud Contact Center for Exceptional Customer Experiences
CXone Mpower is a comprehensive cloud contact center platform designed to empower businesses with the tools they need to deliver exceptional customer experiences. Featuring native applications for ACD/IVR, omnichannel routing, workforce engage...
Empowering Exceptional Customer Experiences
Salesforce Service Cloud is a leading customer service and field service management solution designed to help businesses of all sizes deliver seamless, personalized support across every channel. It unifies agent workflows, empowers self-servic...
Five9
4.5
AI-Powered Contact Center Software for Exceptional Customer Experiences
Five9 is a leading cloud contact center platform that empowers businesses to deliver exceptional omnichannel customer experiences. Leveraging the power of Artificial Intelligence (AI), Five9 provides a comprehensive suite of tools for inbound ...
Talkdesk
4.5
Empowering Exceptional Customer Experiences.
Talkdesk is a leading cloud-based contact center platform designed to help businesses of all sizes deliver exceptional customer experiences. By providing agents with a unified 360-degree view of the customer, Talkdesk enables personalized inte...
Calabrio ONE
4.7
Contact Center Performance, Elevated.
Calabrio ONE is a unified, AI-powered performance management suite designed for modern contact centers. It integrates call recording, quality management, workforce engagement management, and analytics to optimize agent performance, enhance cus...
Optimize Contact Center Staffing & Boost Productivity.
Aspect Workforce is a robust workforce management (WFM) solution specifically designed for contact centers. It empowers organizations to efficiently manage their workforce, improve agent engagement, and optimize operational costs. By leveragin...
Unified Customer Engagement for Modern Businesses.
8x8 Contact Center is a cloud-based omnichannel contact center solution designed to empower businesses of all sizes to deliver exceptional customer experiences. Built on the robust 8x8 XCaaS platform, it seamlessly integrates voice, chat, emai...
Unified Contact Center for Exceptional Customer Experiences
Avaya Experience Platform is a comprehensive cloud contact center solution designed to unify customer interactions across all channels – voice, video, chat, and messaging. It empowers businesses to deliver personalized customer experiences thr...
Modular Contact Center Solutions for Superior CX.
Alvaria Cloud is a leading enterprise cloud contact center solution designed for businesses seeking flexibility and scalability. Unlike traditional, monolithic systems, Alvaria Cloud allows organizations to adopt best-of-breed Customer Experie...
Playvox
4.9
Workforce Engagement Management for Exceptional Customer Service
Playvox is a comprehensive Workforce Engagement Management (WEM) solution designed to empower customer service teams. It streamlines forecasting, scheduling, and reporting, leading to significant cost savings and improved service levels. Lever...
AI-Powered Omni-Channel Customer Engagement
Nextiva Contact Center is a cloud-based, AI-powered customer relationship management (CRM) solution designed to unify all your customer interactions. It empowers businesses to deliver exceptional omni-channel experiences across voice, email, c...
Sprinklr
4.5
Unified Social Media Management for Enhanced Brand Engagement.
Sprinklr is a comprehensive social media management platform designed to help businesses of all sizes manage their social presence, engage with customers, and analyze performance. It offers a unified solution for social engagement, listening, ...
Evolve IP: Cloud Contact Center Software for Seamless Customer Experiences
Evolve IP delivers a comprehensive Contact Center as a Service (CCaaS) solution, empowering businesses of all sizes to manage customer interactions across voice, email, and digital channels. This unified platform provides robust features inclu...
Optimize Your Contact Center Workforce
Workforce Optimization (WFO) is a cloud-based solution designed to empower contact centers with comprehensive workforce management capabilities. This software streamlines scheduling, enhances agent performance through quality monitoring, and d...
TCN
4.5
Cloud Call Center Software for Scalable Customer Engagement
TCN is a robust, cloud-based call center solution designed to empower businesses of all sizes with advanced communication tools. Offering both inbound and outbound capabilities, TCN provides a scalable platform for managing customer interactio...
Powering Efficient Outbound Contact Centers
RingCentral Engage Voice is a robust outbound contact center solution designed to maximize agent productivity and improve lead conversion rates. This predictive dialer eliminates wasted time spent on unproductive calls – such as those that go ...
AI-Powered Omnichannel Customer Engagement
Zoom Contact Center is a cloud-based contact center solution built on the robust Zoom unified communications platform. Designed for businesses of all sizes, it delivers a comprehensive omnichannel experience, enabling seamless customer interac...
Assembled
4.8
AI-Powered Support Operations for Modern Teams
Assembled is a comprehensive AI-powered platform designed to revolutionize support operations for businesses of all sizes. It unifies workforce management, vendor management, and AI-assisted ticket resolution into a single, seamless solution. ...
Mitel MiContact Center: Cloud Contact Center Solutions for Seamless Customer Experiences
Mitel MiContact Center is a comprehensive suite of cloud contact center solutions designed to empower businesses of all sizes. From basic call handling to sophisticated omnichannel engagement, MiContact Center offers scalable options including...
Gong.io
4.9
Gong: The Revenue Intelligence Platform for Sales Acceleration
Gong is a leading revenue intelligence platform designed to help sales teams and revenue leaders unlock their full potential. By leveraging AI-powered analysis of customer interactions – calls, emails, and web conferences – Gong provides actio...
Bitrix24
4.4
Unified Workspace for Growth
Bitrix24 is a comprehensive, all-in-one workspace designed to streamline business operations. It combines a robust CRM system for managing sales, leads, and customer interactions with powerful project management tools, team collaboration featu...
Dynamics 365
4.5
Unified Business Management for Growth
Microsoft Dynamics 365 is a comprehensive suite of intelligent business applications designed to help mid-sized and large organizations streamline operations, enhance customer relationships, and drive growth. This cloud-based platform unifies ...
Qfiniti
4.2
Empowering Call Centers with Workforce Optimization.
Qfiniti is a comprehensive workforce management solution designed specifically for call centers. It unifies critical functions like speech analytics, performance tracking, forecasting, coaching, and screen recording into a single platform. Qfi...
Optimize Your Workforce, Maximize Your Results.
Vantage Point is a comprehensive, cloud-based workforce management solution designed to empower businesses of all sizes. Streamline scheduling, accurately forecast demand, and efficiently plan resources across front and back-office operations,...
Buyer's Guide
Optimize your call center's performance and employee satisfaction with the right Workforce Management (WFM) software. This guide delves into how WFM solutions automate scheduling, forecasting, and adherence monitoring, ensuring you have the right agents available at the right time. Discover core functionalities, understand typical pricing models, explore crucial integrations, and learn how this guide was compiled to help you make an informed decision for your call center operations.
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