IT Service Management Software (ITSM)
What is ITSM Software and How Does It Benefit Your Business?
Information Technology Service Management (ITSM) software is a comprehensive solution designed to streamline and enhance how IT departments manage support for both internal employees and external customers. These powerful applications guide IT organizations through every stage of service delivery, from strategic planning...
Curated List of Software
At a glance
Showing 203 products
ServiceNow
4.7
The Intelligent Platform for Digital Workflows.
ServiceNow is a leading cloud-based platform designed to streamline and automate digital workflows across an enterprise. Offering a comprehensive suite of IT Service Management (ITSM) applications, ServiceNow extends beyond traditional IT to e...
Streamline IT Support & Deliver Exceptional Service
Jira Service Management is a leading IT service management (ITSM) solution built on the powerful Jira platform. Designed for modern IT teams, it helps organizations efficiently manage requests, resolve incidents, and deliver exceptional servic...
Empowering Exceptional Customer Experiences
Salesforce Service Cloud is a leading customer service and field service management solution designed to help businesses of all sizes deliver seamless, personalized support across every channel. It unifies agent workflows, empowers self-servic...
ServiceDesk Plus: Streamline IT Support & Asset Management
ManageEngine ServiceDesk Plus is a comprehensive, cloud-based IT help desk and asset management solution designed for businesses of all sizes. It empowers IT teams to efficiently manage service requests, track assets, and implement ITIL best p...
Streamline IT Service Management and Asset Optimization.
BMC Helix ITSM is a comprehensive IT Service Management (ITSM) solution designed to help organizations modernize their IT operations. This robust platform delivers capabilities for incident management, problem management, change management, as...
Freshservice
4.3
Streamline IT, Empower Support.
Freshservice is a modern, cloud-based IT service management (ITSM) solution designed to help businesses of all sizes deliver exceptional IT support. Built on ITIL best practices, Freshservice simplifies help desk operations, automates workflow...
Streamline IT Support & Asset Management.
SolarWinds Service Desk is a comprehensive IT Service Management (ITSM) solution designed to help organizations deliver exceptional IT support and effectively manage their assets. This cloud-based platform streamlines workflows, improves visib...
Cherwell: Streamline IT with Customizable Service Management
Cherwell Service Management is a robust, cloud-based IT service management (ITSM) solution designed to help organizations optimize their IT operations. Built on a codeless platform, Cherwell offers unparalleled flexibility and customization, e...
SysAid
4.7
AI-Powered ITSM for Streamlined IT Service Management
SysAid is a comprehensive, AI-driven ITSM platform designed to optimize IT service delivery for businesses of all sizes. Leveraging the power of Artificial Intelligence, SysAid offers features like AI Agents and chatbots to automate ticket man...
TeamDynamix
4.5
Streamline IT & Enterprise Service Management.
TeamDynamix is a comprehensive IT Service Management (ITSM) and Project Portfolio Management (PPM) platform designed to help organizations optimize their IT operations and deliver exceptional service. Featuring modules for service desk, knowle...
Streamlining IT Business Management for Superior Service Delivery.
ConnectWise PSA is a comprehensive business management platform specifically designed for technology solution providers and Managed Service Providers (MSPs). It centralizes key business functions – from help desk and ticketing to project manag...
TOPdesk
4.4
Streamlining Service Management for IT Teams
TOPdesk is a comprehensive service management platform designed to empower busy IT teams and organizations to deliver exceptional service. Offering a robust suite of ITIL-based features, including incident, asset, and knowledge management, TOP...
InvGate: Streamline IT Service Management & Asset Tracking
InvGate Service Management is a comprehensive, web-based IT service desk solution designed to optimize IT operations across multiple departments. It combines robust IT service management (ITSM) capabilities – including incident, problem, and c...
Autotask PSA
4.3
Streamline IT Business Management for MSPs.
Autotask PSA is a comprehensive, cloud-based IT business management platform designed specifically for Managed Service Providers (MSPs). It centralizes all critical business operations – from service delivery and ticketing to project managemen...
Kayako
4.1
Unified Customer Service for Growing Businesses
Kayako is a comprehensive, AI-powered customer service platform designed to unify all your customer interactions. It consolidates support channels – email, social media, live chat, and messaging apps – into a single workspace, empowering your ...
HappyFox: Streamline Customer Support & Boost Satisfaction
HappyFox is a cloud-based help desk and customer support software designed to simplify ticket management and enhance customer interactions. It consolidates support requests from email, voice, chat, social media, and mobile channels into a unif...
Vivantio
4.2
Streamline Service, Empower Teams.
Vivantio is a robust, cloud-based service management platform designed to optimize workflows for both internal IT and external customer-facing teams. Offering enterprise-level functionality with a flexible, configurable interface, Vivantio emp...
Pulseway
4.5
Unified IT Monitoring & Management for Proactive Problem Solving.
Pulseway is a comprehensive IT management platform designed to streamline IT operations and minimize downtime for businesses of all sizes. Offering robust monitoring, remote control, patch management, and automation capabilities, Pulseway empo...
NinjaOne
5.0
Unified IT Management for Peak Performance
NinjaOne is a powerful, all-in-one IT management platform designed to simplify and automate complex IT operations for Managed Service Providers (MSPs) and IT professionals. Serving over 20,000 teams worldwide, NinjaOne provides comprehensive e...
Atera
4.3
All-in-One IT Management with AI-Powered Automation
Atera is a comprehensive IT management platform designed to simplify and scale operations for Managed Service Providers (MSPs) and IT departments. Combining Remote Monitoring and Management (RMM), professional services automation (PSA), help d...
Secure Remote Support for Exceptional Customer Experiences
LogMeIn Rescue by GoTo is a leading remote support solution designed to empower helpdesks, call centers, and IT organizations of all sizes. It enables seamless technical assistance for employees and customers, regardless of location or device...
Supremo: Secure Remote Access & Support for IT Professionals
Supremo Remote Desktop is a versatile software solution enabling secure remote access and support across Windows, macOS, Linux, iOS, and Android devices. Leveraging a global network of servers, Supremo facilitates seamless connections to compu...
Kaseya VSA
3.8
Unified IT Management for Proactive Control.
Kaseya VSA is a robust, cloud-based Remote Monitoring and Management (RMM) solution designed for IT departments and Managed Service Providers (MSPs). It empowers organizations to proactively monitor, manage, and secure all endpoints – servers,...
TeamSupport
4.8
B2B SaaS Customer Support for Account-Level Insights & Churn Reduction
TeamSupport is a cloud-based customer support solution specifically designed for B2B SaaS companies. Going beyond traditional ticketing systems, TeamSupport focuses on understanding customer health at the account level, enabling businesses to ...
Pipefy
4.4
Automate Your Workflows, Empower Your Team.
Pipefy is a leading low-code automation platform designed to streamline business processes and boost team productivity. It empowers organizations to digitally transform operations across departments like Procurement, Finance, HR, and IT. With...
Buyer's Guide
For rapidly expanding businesses within the dynamic information technology (IT) sector, effectively managing and delivering technology solutions to satisfy both internal teams and external customers can be a significant challenge. ITSM software provides the structured approach needed to streamline these complex operations.
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