Speech Analytics Software
What is Speech Analytics Software and Why is it Essential for Businesses?
Speech analytics software is a sophisticated technology that transcribes and analyzes audio data, primarily from customer interactions like phone calls, video conferences, and agent-customer conversations. It leverages AI and machine learning to identify patterns, keywords, sentiment, a...
Curated List of Software
At a glance
Showing 81 products
Calabrio ONE
4.7
Contact Center Performance, Elevated.
Calabrio ONE is a unified, AI-powered performance management suite designed for modern contact centers. It integrates call recording, quality management, workforce engagement management, and analytics to optimize agent performance, enhance cus...
CXone Mpower
4.1
AI-Powered Cloud Contact Center for Exceptional Customer Experiences
CXone Mpower is a comprehensive cloud contact center platform designed to empower businesses with the tools they need to deliver exceptional customer experiences. Featuring native applications for ACD/IVR, omnichannel routing, workforce engage...
Gong.io
4.9
Gong: The Revenue Intelligence Platform for Sales Acceleration
Gong is a leading revenue intelligence platform designed to help sales teams and revenue leaders unlock their full potential. By leveraging AI-powered analysis of customer interactions – calls, emails, and web conferences – Gong provides actio...
Chorus
4.3
Conversation Intelligence for Revenue Teams
Chorus is a leading conversation intelligence platform designed to empower revenue teams – sales, customer success, and marketing – to drive performance through data-driven insights. By automatically recording, transcribing, and analyzing sale...
Unlock Customer Insights with AI-Powered Conversation Intelligence
CallMiner Eureka is a leading conversation intelligence platform that leverages AI and machine learning to analyze 100% of customer interactions across all channels – voice, chat, email, and social media. It transforms raw conversation data i...
The Intelligent Contact Center for Modern Businesses
Amazon Connect is a powerful, cloud-native contact center service that enables businesses to deliver exceptional customer experiences across voice and chat channels. Easily set up and scale a contact center to handle millions of interactions, ...
Sprinklr
4.5
Unified Social Media Management for Enhanced Brand Engagement.
Sprinklr is a comprehensive social media management platform designed to help businesses of all sizes manage their social presence, engage with customers, and analyze performance. It offers a unified solution for social engagement, listening, ...
Unified Contact Center for Exceptional Customer Experiences
Avaya Experience Platform is a comprehensive cloud contact center solution designed to unify customer interactions across all channels – voice, video, chat, and messaging. It empowers businesses to deliver personalized customer experiences thr...
Unlock Customer Insights & Drive Growth with Qualtrics XM
Qualtrics CustomerXM is a powerful customer experience management (CXM) platform that empowers businesses to capture, analyze, and act on customer feedback across all touchpoints. From surveys and web analytics to social media monitoring and c...
EvaluAgent
4.8
Elevate Customer Service Quality with Actionable Insights.
EvaluAgent is a powerful, cloud-based quality assurance platform designed to help customer service and sales teams improve performance and deliver exceptional customer experiences. By unifying customer interactions – including calls, emails, a...
Talkatoo
4.6
Accurate Speech-to-Text for Veterinary Professionals
Talkatoo is a cutting-edge speech recognition and dictation software specifically designed for veterinary practices. This platform-agnostic solution empowers veterinarians and their staff to efficiently capture detailed chart notes using voice...
Convin
4.7
AI-Powered Conversation Intelligence for Contact Centers
Convin is a comprehensive AI-powered conversation intelligence platform designed specifically for contact centers. It provides full-stack conversation QA, automating quality assurance across all channels – calls, chats, and emails. By analyzin...
Modjo
4.6
Unlock Customer Insights with Conversation Intelligence.
Modjo is a conversation intelligence platform designed to help businesses understand and improve their customer interactions. By analyzing calls, chats, and other conversational data, Modjo provides actionable insights into customer needs, tea...
Laxis
4.2
AI-Powered Meeting Intelligence
Laxis is an AI-powered meeting assistant designed to enhance productivity and collaboration. It automatically records, transcribes, and summarizes meetings – both online and in-person – providing valuable insights and actionable takeaways. Lax...
Revenue.io
4.4
Unlock Sales Performance with AI-Powered Engagement & Call Tracking.
Revenue.io is a powerful sales engagement platform built for Salesforce users. It streamlines lead management, identifies high-performing revenue channels, and provides actionable analytics to boost sales effectiveness. Key features include in...
CallFinder
4.7
Unlock Customer Insights with Speech Analytics
CallFinder is a cloud-based speech analytics solution designed for small to midsize businesses. It transforms voice interactions into actionable data through features like speech-to-text transcription, sentiment analysis, emotion detection, an...
Unlock Insights: Accurate Speech-to-Text Powered by Google AI
Google Cloud Speech-to-Text is a powerful, cloud-based service that converts audio to text with high accuracy and speed. Leveraging Google’s advanced machine learning, it supports a wide range of languages and audio types, enabling businesses ...
daisee
4.8
AI-Powered Speech Analytics for Contact Center Excellence
Daisee is a cutting-edge AI-powered speech and semantic analytics platform designed to revolutionize contact center operations. Specifically tailored for industries like insurance, financial services, telehealth, collections, utilities, and te...
Avoma
4.5
AI-Powered Meeting Intelligence for Revenue Teams
Avoma is an AI-powered meeting intelligence platform designed to help sales, customer success, and revenue teams maximize the value of every customer interaction. It automatically captures, transcribes, summarizes, and analyzes meetings across...
Sunoh
4.4
AI Medical Scribe for Effortless Documentation
Sunoh.ai is a revolutionary AI-powered medical scribe designed to streamline healthcare operations. Leveraging ambient listening technology, Sunoh automatically converts patient-provider conversations into accurate draft clinical documentation...
QEval
4.0
Elevate Contact Center Quality
QEval is a powerful, cloud-based quality management solution designed for contact centers. It empowers supervisors and managers to monitor agent performance, ensure consistent customer experiences, and drive continuous improvement. QEval integ...
Gryphon ONE
4.3
Ensure Compliant Communications & Maximize Reach
Gryphon ONE is an intelligent contact compliance platform designed for enterprise organizations. It helps businesses across regulated industries like financial services, insurance, healthcare, and telecommunications increase revenue, mitigate ...
Empowering Exceptional Customer Experiences.
ClearTouch Operator is a comprehensive cloud contact center platform designed to elevate customer interactions and streamline operations for businesses of all sizes. Offering a complete suite of tools – including a robust dialer, flexible tele...
MaxContact
4.5
Scalable Omnichannel Contact Centre Software
MaxContact is a cloud-based contact centre solution designed for medium to large teams (10-1000+ users). Built with a focus on customization and scalability, MaxContact offers a comprehensive suite of tools for managing inbound and outbound in...
JustCall
4.4
Unified Business Communication for Growth
JustCall is a comprehensive business communication platform designed to streamline interactions with customers and prospects. Offering voice, SMS, email, and WhatsApp communication channels, JustCall empowers teams to connect effectively and e...
Buyer's Guide
Unlock invaluable insights from your customer conversations with the right speech analytics software. This guide explores how these powerful tools transcribe and analyze voice data from calls, meetings, and other audio sources to identify trends, improve customer service, enhance agent performance, and ensure compliance. Discover core functionalities, understand typical pricing models, learn about crucial integrations, and gain insights into how this guide was compiled to help you make an informed decision for your organization's customer experience strategy.
Related Categories
Explore other software categories related to speech analytics software.
Advertise with Us
Premium placements only
Advertise with Us
We don't clutter our platform with ads prioritizing our user experience. We handpick premium partners who get exclusive access to our high-intent B2B audience. No competition, just pure attention.
Get Exclusive Access